Refund and Returns Policy
At bellaset.com, we are committed to ensuring the highest level of customer satisfaction. We understand that sometimes things don’t work out as planned, and we want to make your shopping experience as smooth and worry-free as possible. If for any reason you are not completely satisfied with your purchase, we’re here to assist you every step of the way. Our goal is to make the process of returns, refunds, and exchanges as easy and efficient as possible. Please read our Refund and Returns Policy below to understand your rights and how to proceed with any return requests.
1. Returns
We offer a 30-day return window for most of our products. This means you have 30 days from the date you received your order to return an item. However, to be eligible for a return, your item must meet the following criteria:
- Unused Condition: The item must be unused and in the same condition that you received it.
- Original Packaging: The product must be returned in its original packaging. This includes all accessories, manuals, and tags.
- Proof of Purchase: You must include the receipt or proof of purchase with your return. This helps us to verify the transaction and process your return efficiently.
Please be aware that certain items, such as custom orders or electronic products, may have additional return conditions or may be non-returnable. Please check the product page for specific return instructions related to these items.
Once we receive your returned item, our team will inspect the product to ensure that it meets the return criteria. We will notify you once the inspection is complete and inform you whether your return has been approved or rejected. If your return is approved, we will proceed with the refund process.
2.Refund Processing
After we have approved your return, your refund will be processed to the original method of payment. Please note that it may take 5-7 business days for the refund to appear in your account, depending on your payment method and bank processing times.
We want to ensure that you are satisfied with the refund process, so if there are any issues or concerns regarding your refund, please don’t hesitate to reach out to our customer support team at info@bellaset.com.
3. Exchange Policy
We understand that sometimes an item may arrive damaged or defective, or you may have accidentally ordered the wrong size or color. If this happens, we are happy to arrange an exchange. To initiate an exchange, please contact us at info@bellaset.com with the following information:
- Your order number.
- A description or photo of the damaged or defective item.
- Any other details that will help us process the exchange quickly.
Once we receive the details, we will guide you through the next steps to return the damaged or incorrect item and send you a replacement. In the case of an exchange, shipping costs for the replacement item will be covered by us.
4. Exceptions to the Return Policy
While most products can be returned, there are a few exceptions. Some items are non-returnable due to their nature. These include:
- Customized or Personalized Products: Any product that has been personalized or customized according to your specifications cannot be returned.
- Opened or Used Car Electronics and Audio Systems: For hygiene and safety reasons, opened or used electronics, such as car audio systems or electronics, are not eligible for return.
- Clearance or Sale Items: Items purchased on clearance or during a sale may not be eligible for return. Please verify the return policy for sale items at the time of purchase.
If you are unsure whether your product is eligible for return or exchange, please reach out to our customer service team for clarification.
5. How to Initiate a Return
Returning an item is simple. To begin the return process, please email us at info@bellaset.com with the following information:
- Your order number.
- Reason for the return (e.g., incorrect size, product defect, etc.).
- Any additional details that will help us process the return efficiently.
Once we receive your return request, our customer service team will respond with instructions on how to proceed, including providing a return shipping address.
Please note that return shipping costs are the responsibility of the customer unless the product is defective or damaged upon receipt. If the return is due to an error on our part, we will cover the cost of return shipping.
